Versand

Shipping Policy

Last Updated: September 9, 2026

Thank you for choosing our products and services.

This Shipping Policy explains our available delivery areas, shipping methods, processing times, estimated delivery times, tracking information, and procedures for handling delivery issues.

Please review this policy before placing an order.

1. Shipping Areas

We currently offer delivery to the following European countries:

  • Austria

  • Bulgaria

  • Croatia

  • Czech Republic

  • Estonia

  • Germany

  • Greece

  • Italy

  • Latvia

  • Lithuania

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

If your delivery address is outside the countries listed above, please contact us before placing an order to confirm whether delivery is available.

Delivery availability may also depend on the specific product and destination address.

2. Shipping Fees

We currently offer free standard shipping to the supported delivery countries listed in this policy, unless a different shipping charge is clearly displayed before you complete your order.

We may select the most appropriate carrier based on the destination, product type, warehouse arrangements, and other logistics considerations.

Our commonly used shipping carriers may include:

  • UPS

  • FedEx

  • Other reputable delivery providers where appropriate

The actual carrier may vary depending on the order and destination.

3. Order Processing Time

Order processing begins after the order has been successfully submitted and the necessary payment or order confirmation has been completed.

Under normal circumstances:

Processing Time: 3–5 Business Days

Processing time may take longer during:

  • Weekends and public holidays;

  • Promotional or peak shopping periods;

  • Periods of unusually high order volume;

  • Inventory adjustments;

  • Warehouse changes;

  • Other circumstances affecting order fulfillment.

If a significant processing delay occurs, we will make reasonable efforts to provide an update where appropriate.

4. Estimated Delivery Time

For standard shipments to the supported European destinations:

Order Processing Time: 3–5 Business Days

Estimated Transit Time: 5–8 Business Days

Shipping Method: Free Standard Shipping

Typical Carriers: UPS / FedEx or another suitable carrier

The estimated total time from order processing to delivery is generally:

Approximately 8–13 Business Days

Delivery estimates are provided for guidance and may vary depending on the destination, carrier, local delivery conditions, holidays, customs procedures, and other circumstances.

Where a specific delivery timeframe is required by applicable law, the applicable statutory requirements will prevail.

5. Shipment Tracking

Once your order has been shipped, we will normally provide a shipping confirmation by email.

Where available, the shipping confirmation may include:

  • Tracking number;

  • Carrier information;

  • Shipment status;

  • Order-related delivery information.

Tracking information may not become available immediately after the package is handed to the carrier.

In some cases, it may take approximately 48–72 hours for the carrier's tracking system to display or update shipment information.

If your tracking information does not appear or does not update after a reasonable period, please contact us.

We will make reasonable efforts to assist you in checking the shipment status.

6. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timeframe.

However, delivery may occasionally be delayed due to circumstances such as:

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Carrier delays;

  • Transportation disruptions;

  • High logistics volume;

  • Customs procedures;

  • Address or contact information issues;

  • Warehouse or supply chain disruptions;

  • Other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed unless a specific delivery commitment has been expressly provided.

If your order has not arrived within the applicable expected delivery period, please contact us so that we can review the order and shipment information.

7. Delivery Address and Order Changes

Please carefully check your delivery information before completing your order.

This includes:

  • Recipient name;

  • Street address;

  • City;

  • Postal code;

  • Country;

  • Telephone number;

  • Email address.

Before Shipment

If your order has not yet been processed or shipped, you may contact us as soon as possible to request:

  • A delivery address correction;

  • An order information correction;

  • Order cancellation where available.

We will make reasonable efforts to accommodate the request depending on the order status.

After Shipment

Once an order has been handed over to the carrier, changes to the delivery address or cancellation may no longer be possible through our ordinary order-processing system.

If you need assistance after shipment, please contact us promptly.

Any cancellation, return, or refund will be handled according to applicable law and our Return & Refund Policy.

8. Customs, Taxes, and Import Charges

For deliveries within the supported European countries, applicable taxes and charges will be handled according to the information displayed during checkout and the requirements of applicable law.

Where customs duties, import charges, or other local fees are legally applicable to a particular shipment, responsibility for those charges will depend on the destination country, the shipping arrangement, and applicable law.

We will not knowingly misrepresent customs information or shipment values.

If you have questions about possible import duties or local charges, you may contact your local customs authority before placing an order.

9. Delivery Problems

Please contact us if you experience any of the following issues:

  • The tracking number does not work;

  • Tracking information has not updated for an extended period;

  • The package appears to be lost;

  • The package is delivered to the wrong address;

  • The product arrives damaged;

  • The product is missing;

  • The wrong product is delivered;

  • The order has not arrived within the expected delivery period.

To help us investigate the issue, please provide, where available:

  • Order number;

  • Recipient name;

  • Email address used for the order;

  • Tracking number;

  • Description of the issue;

  • Photos of damaged packaging or products, where applicable.

We will review the information and contact the relevant delivery provider when necessary.

10. Damaged Products

If a product arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs showing:

  • The outer packaging;

  • Shipping label;

  • Product packaging;

  • The damaged product;

  • The relevant damage.

We will review the situation and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.

Depending on the circumstances, the solution may include:

  • Replacement;

  • Replacement parts;

  • Repair;

  • Refund;

  • Another appropriate remedy.

11. Lost or Undelivered Packages

If tracking information indicates that a package may have been lost or the package has not arrived within the expected delivery period, please contact us.

We may contact the relevant carrier to investigate the shipment.

Where a package is confirmed to be lost or undelivered and we are responsible under applicable law, we will provide an appropriate remedy.

Customers should provide accurate delivery information when placing an order. Incorrect or incomplete address information may affect delivery.

12. Refused or Unclaimed Deliveries

If a package cannot be delivered because of an incorrect address, repeated failed delivery attempts, or another issue attributable to the recipient, please contact us as soon as possible.

If a package is returned to us, we will review the circumstances and determine the applicable next steps.

Any refund or additional shipping costs will be handled in accordance with applicable law and the circumstances of the order.

Nothing in this section limits mandatory consumer rights.

13. Delivery Confirmation

Depending on the carrier and destination, delivery may be confirmed through:

  • Delivery scanning;

  • Tracking information;

  • Signature confirmation;

  • Electronic delivery confirmation;

  • Other carrier records.

If tracking indicates that a package has been delivered but you have not received it, please contact us promptly.

We may ask the carrier to investigate the delivery record.

14. Shipping Restrictions

Certain products or destinations may be subject to transportation restrictions, carrier restrictions, or legal requirements.

If an order cannot reasonably be delivered to the selected destination, we will contact the customer where appropriate and provide an available solution.

If payment has already been collected and the order cannot be fulfilled, any required refund will be processed according to applicable law.

15. Relationship With Our Return & Refund Policy

Shipping matters are covered by this Shipping Policy.

Returns, refunds, exchanges, defective products, and withdrawal rights are covered by our Return & Refund Policy.

In the event of any conflict between this Shipping Policy and mandatory consumer protection law, the applicable law will prevail.

16. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory consumer rights provided by applicable law.

Where applicable law provides a consumer with specific rights regarding delivery, delayed delivery, cancellation, withdrawal, defective products, refunds, or other remedies, those rights remain unaffected.

17. Contact Us

If you have questions about shipping, delivery times, tracking information, delivery problems, or your order, please contact us:

EGET HJEM AS

Organisation Number: 911 670 747

Registered Address:
Konsul Schjelderups vei 6B
0286 Oslo
Norway

Email: nautarioja@gmail.com

Please include your order number whenever possible so that we can identify your order and assist you efficiently.